Frequently asked questions
If you are experiencing technical difficulties please contact our team for more information:
firstname.lastname@example.org | +44 (0) 207 775 6653
In the lead up to the event you will receive an email saying 'IMPORTANT: Activate your pass for the European Financial Forum 2022'. Please click on the 'Confirm your registration' button. The unique link which is attached to your email address will take you to the event reception page - https://app.hopin.com/events/european-financial-forum-2022/reception
The event can be accessed using most devices and browsers, however, Google Chrome and a strong internet connection are highly recommended. Please also enable cookies and disable all pop-up and ad blockers for seamless access to the broadcast.
Which browser should I use?
Our platform supports Google Chrome (strongly recommended), Mozilla Firefox, Apple Safari and Microsoft Edge (chromium version on Windows 10 only). You may be able to use other browsers, but they are not officially supported and your experience may be adversely affected.
How do I register?
Click ‘REGISTER NOW’ in the toolbar at the top of the page. Once you have selected your preferred pass and completed registration, you will receive a message to 'verify your email address' your booking information.
How do I login?
To login please activate your pass by searching your inbox for an email from FINANCIAL TIMES LIVE (Subject line: IMPORTANT: Activate your pass to join FT's European Financial Forum 2022). Please note that you should use the same email address that you used to register for the event. Please click on the 'Confirm your registration' Magic Link button to proceed.
If the Event hasn't started yet
If you click your Magic Link button and the event hasn’t yet started, you are brought to the event reception waiting page. Here, you can edit your event (Hopin) profile by clicking the 'create your profile' link (avatar, name, headline - job title x company, and social media handles can all be updated). You can begin building your own on the day agenda by adding your favourite event sessions and by scheduling meetings with other attendees.
If the Event has started
If you click your Magic Link button and the event has started, you are brought immediately into the event, specifically to the Reception page. You can still edit your event (Hopin) profile (avatar, name, headline, and social media handles) by clicking your avatar image at the top right-hand corner of the page and going to your Profile page.
How do I join the LIVE event?
On the day of the event you will recieve a 'We are LIVE' email by clicking the 'JOIN LIVE BROADCAST' button below will take you directly to the live broadcast page. See example below.
Why can I not find any emails to the event?
You may have accidentally unsubscribed. Please contact the FT Live Customer Services Team via email at email@example.com or firstname.lastname@example.org or call +44 (0) 207 775 6653.
My magic link buttons are not working?
If you are having any technical issues please contact us ASAP. FT Live Customer Services Team via email at email@example.com or firstname.lastname@example.org or call +44 (0) 207 775 6653.
Have you checked if sound is coming out of the correct device? To toggle between multiple outputs connected to your device (e.g. internal speakers, headphones and AirPlay), click the gear icon ⚙️ on the top right of the live-streamed session. You will then be able to select which output and input devices you want to use.
I can access a session but nothing is showing on the broadcast?
Our platform requires third party cookies to be enabled and ad-blockers to be switched off.
My device is connected properly, but I still can not hear anything
If you are confident everything is connected properly, your devices might be accidentally connected to another tool or application. Make sure tools like Zoom, Google Hangouts, WhatsApp, Go To Meeting etc. have been closed prior to starting the session.
Can I access other parts of the site while watching a broadcast?
If you would like to browse other areas of the event i.e Community or Partner Hub, whilst you are watching session, you simply need to open a new tab. You will automatically be logged in.
How do I use 'My Agenda'?
My Agenda is an area on the activity panel of this event that enables you to view and manage the sessions you want attend through the conference. To get started, on the reception page, click on the My Agenda tab of the event. Go to the reception page of the event > find the schedule section > Select a session > click Add to My Agenda. Via your agenda tab: Click on the My Agenda tab of the event > click on View event schedule which takes you straight into the event schedule on the reception page.
Note: With items in your agenda, you will be notified in the notification area (at the top right of the event) when it's time for each session or meeting.
To remove an item from your agenda, select the item, click the three-dots by the item and click on Remove this item.
Can I watch a session later on-demand?
All sessions will be available to watch for 30 days after the event. To watch a session on-demand, go to the agenda page, select the session you wish to view and click the 'Watch Recording' button. Recorded sessions will be available to view approximately 2/4 hours after each live session ends.
Is there a networking community?
The Networking area is the place for automated one-on-one meetings pre, during and post event. In Networking, when you click the Join button, the system searches for someone else who has also clicked the Join button. If someone else is available, the person's profile details show up on the screen for some seconds and then the two are matched instantly and the video chat begins and lasts for a preset amount of time. The default duration for one meeting is 30seconds as the minimum and 300 seconds as the maximum. Attendees see a timer countdown on the top side of the screen. When the time expires, the meeting ends.
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